Wednesday, July 8, 2009

My first 'issue' with a cashier while couponing...



That was me this afternoon after work when I tried to do the right thing. I went to A & P on lunch to get some treats for Lucky. They are on sale for $1.09 and I have a ton of Qs for $.50 off (doubled is $1.00 off), which makes them $.09 each. I got 4 since I think they double up to 4 of one item (like at shop rite). So, on lunch I did self checkout, and the coupon didn't ring up. Uh-oh, so my light blinks and the guy starts walking over. Crap! I thought the Q was okay and matched the product. So I checked again, Yes, any Temptation, Yes, it's the 3 oz. package, it's all good. So the guy looks at it, compares them, and manually puts them in. I thanked him, and he was off. Total OOP was .67 with tax.

I went back after work and decided instead of doing self-checkout and making the poor boy do it again (he was there, I saw him) I went right to a cashier, that way they can just enter it in, 1, 2, 3. So I get up there (after the girl in front of me cut me off getting in line, the proceeds to pay her bill in change, whatever!). I put my stuff down, give her my card and go to give her my Q's. She's like 'Your total is (whatever it was) and I'm like 'Here you go, I have these coupons.' ( I had them out the entire time, waiting for her to take them). She goes to scan one and it beeps. She looks at the coupon, then tries again, beeps again. She's like 'You can't use these coupons.' And I'm like 'Oh?" (I was very nice and polite). She's like 'You can only use it on 1, so you can't use them all" And I'm like 'Can you read what the Q says?" The lady in back of me huffs and puffs. She's like 'Well, the computer isn't reading it, so you can't use it.' I ask again what the coupon says and she says that it's good for only one. I say "yes, I know that, that's why I have 4 pouches and 4 coupons.' She goes again to tell me 'well, the computer won't take it, so you can't use it.' I told her i used them earlier' and as I was about to continue to say that the guy had to enter it in, she walks away...to talk to a manager. Thanks for the 'Be right back, I need to check with my manager.' A girl, probably just out of high school comes back over and is like 'Oh, you just have to type it in, that's all' So she does that, then the original girl comes back, gives me my total. I give her the money, she gives me the change. She says 'Have a nice day' as she's taking the next customer! I said 'THANKS' really loud but nice, not sarcastic and told her to have a nice evening. Man, some people just DON'T like others using coupons!

6 comments:

Queen said...

Now your really initiated!! I've gotten into all-out yelling matches with managers (much to my husband's dismay)......it's one of those things that horrifying at the time and really funny later on. Good job getting your deal done!

spaghetti0625 said...

It's one thing if the coupon really isn't legit (wrong size or whatever) but I checked it so many times! And just saying 'The computer isn't taking it' won't fly with me. I kept asking her to show me on the Q why I wouldn't be able to use it. Instead of just figuring it out, she just was like 'Nope, it's not scanning, see, can't use it' Now all of a sudden computers are ALWAYS right? NO!

Shelly said...

There needs to be more cashier training with coupons. Good for you for standing your ground!

Chicagolandia said...

Wow - that's crazy! I hate it when you have to tell cashiers how coupons are allowed to be used. This isn't coming out of their paycheck, why don't stores train their people better?!
It's sad that we couponers have to help train the people where we shop.

spaghetti0625 said...

I really wanted to go behind her register and key it in myself! LOL

Lindsay said...

People are so rude! Glad it all worked out in the end though!